Kenmore 26-41262 Owner's Manual download pdf (Page 29)

BEFORE CALLING FOR SERVICE (continued)

TROUBLESHOOTING GUIDE

Problem Possible Cause Solutions

Staining Bleach or softener dispensed too soon. Dispenser compartment is overﬁlled causing bleach

or softener to dispense immediately.

Dispenser drawer closed too quickly causing bleach

or softener to dispense immediately.

Bleach or softener was added directly to

the wash load in the drum.

Laundry chemicals must be loaded into the dispenser.

Washer was not unloaded promptly. Always remove items from the washer as soon as

possible after the cycle is complete.

Clothes were not properly sorted. Always wash dark colors separately from light colors

and whites to prevent discoloration.

Never wash heavily soiled items with lightly soiled

items.

Washer will not turn

Power cord is not properly plugged in. Make sure that the plug is plugged securely into a

grounded, 3-prong, 120-VAC, 60-Hz outlet.

House fuse is blown, circuit breaker has

tripped, or power outage has occurred.

Reset circuit breaker or replace fuse. Do not increase

fuse capacity. If the problem is a circuit overload,

have it corrected by a qualiﬁed electrician.

House fuse is blown, circuit breaker has

tripped, due to multiple appliances on

one outlet.

Reset circuit breaker or replace fuse. If more than

one appliance is connected to the outlet, call an

electrician to have an additional circuit installed.

Door will not unlock

when cycle is stopped

or paused

Interior temperature of washer is too

high.

The washer door has a safety feature to prevent

personal injury. For example, if the washer is paused

during the hot wash stage of a sanitize cycle, the

interior temperature of the drum will be very hot,

so the door will not unlock. This is normal. Allow the

washer to cool until the DOOR LOCK indicator turns

OFF on the display.

Water level in washer is too high. To drain the water, press POWER, then press the SPIN

SPEED button without selecting a cycle.

Wash cycle time is

longer than usual

The washer automatically adjusts the

wash time for the amount of laundry,

water pressure, water heating time and

other operating conditions.

This is normal. The washer adjusts cycle time

automatically to provide optimal results for the

selected cycle. The time remaining shown in the

display is only an estimate. Actual time may vary.

Musty or mildewy

odor in washer

Incorrect or too much detergent has been

used.

Use only High-Eﬃciency (HE) detergent in accordance

with the manufacturer’s instructions.

Inside of drum was not cleaned properly. Run the CLEAN WASHER cycle regularly. Be sure to

wipe around and under the door seal frequently. See

Care and Cleaning of the Interior.

Clean around door seal/glass to prevent odor.

Wrinkling

Washer not unloaded promptly. Always remove items from the washer as soon as the

cycle is complete.

Washer overloaded. When washing large loads, do not overstuﬀ the drum.

The washer can be fully loaded, but the drum should

not be tightly packed and the door should close

easily.

Hot and cold water inlet hoses are

reversed.

Hot water rinse can set wrinkles in garments. Check

the inlet hose connections.

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Kenmore 26-41262 Owner's Manual Page 29

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