Kenmore 26-41262 Owner's Manual download pdf (Page 27)

Should you experience any problems with your washing

machine, it has the capability of transmitting data via

your telephone to the Diagnostics Team. This gives you

the capability of speaking directly to our specially

trained technicians. The technician records the data

transmitted from your machine and uses it to analyze the

issue, providing a fast and eﬀective diagnosis.

If you experience problems with your washer, in the

U.S.A. call 1-844-553-6667, and in Canada call 1-800-

469-4663. Only use the Diagnostics feature when

instructed to do so by the Diagnostics Team. The

transmission sounds that you will hear are normal and

sound similar to a fax machine.

Diagnostics cannot be activated unless your washing

machine is turned on by pressing the POWER button.

If your washing machine is unable to turn on, then

troubleshooting must be done without using Diagnostics.

First, call 1-844-553-6667 (U.S.A.) or 1-800-469-4663 (Canada). If the number of the phone you are using is on ﬁle

and is associated with your washer, you will be quickly relayed to a Diagnostics team agent. Follow the technician’s

instructions and perform the following steps only when requested to by the Diagnostics team agent.

HOLD the mouthpiece of your phone over the POWER button, when instructed to do so by

the call center, no more than one inch from (but not touching) the machine.

NOTE: Do not press any other buttons or turn the cycle selector knob.

PUSH and hold the WASH TEMP button while continuing to hold your phone to the

POWER button.

LISTEN for three beeps. After you hear the three beeps, release the WASH TEMP button.

Keep the phone in place until the tone transmission has ﬁnished. This takes about 6 seconds,

and the display will count down the time. Once the countdown is over and the tones have

stopped, resume your conversation with the technician, who will then be able to assist you in

using the information transmitted for analysis.

NOTE:

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data, you may be

asked to try again.

Using Diagnostics

DIAGNOSTICS

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Kenmore 26-41262 Owner's Manual Page 27