Kenmore 51335 Owner's Manual download pdf (Page 24)

ICE AND WATER Possible Causes and/or Recommended Solutions

Ice dispenser will not

operate properly

■ Doors not closed completely -

the freezer door must be closed in order to operate the dispenser.)

■ New installation -





■ Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and



■ Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery chute -

Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery

chute and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly.

To avoid clogging and to maintain a fresh supply of ice, empty the storage bin and clean both

the storage bin and the delivery chute every 2 weeks.

■ Wrong ice has been added to the storage bin - Use only ice cubes produced by the current

ice maker.

■ Dispenser is locked - Unlock the dispenser. See the “Water and Ice Dispensers” section.

■ Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the

door, temporarily switch from crushed ice to cubed ice to clear the jam.

■ Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait

a few minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice

directly from the ice bin, not through the dispenser.

■ Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the



■ Water lter is clogged or incorrectly installed - 

“Water Filtration System” section.

Ice or water has an off-taste,

odor, or gray color

■ New plumbing connections -

ice or water. This problem should go away over time.

■ Ice has been stored too long -

maker to produce new ice.

■ Odor has transferred from food -

■ Use of non-recommended water supply line - Odors and tastes can transfer from certain



line. See the “Water Supply Requirements”. section

■ There are minerals (such as sulfur) in the water -

order to remove the minerals.

■ Water lter was recently installed or replaced - Gray or dark discoloration in ice or water



Dispensers” section.

Water dispenser will not

operate properly

■ Doors not closed completely - 

the freezer door must be closed in order to operate the dispenser.)

■ Refrigerator is not connected to a water supply, or the water supply shuto valve is not

turned on -

fully open.

■ Kink in the water source line -

Straighten the water line.

■ Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the

See the “Water and Ice Dispensers” section.

■ Dispenser is locked - Unlock the dispenser. See the “Water and Ice Dispensers” section.

“Water Filtration System” section.

■ A reverse osmosis water ltration system is connected to your cold water supply - This can

decrease water pressure. See the “Water Supply Requirements” section.

NOTE:

Water is leaking or dripping

from the dispenser

NOTE: After dispensing, a few additional drops of water are normal.

■ Glass was not held under the dispenser long enough - Hold the glass under the dispenser for

2 to 3 seconds after releasing the dispenser pad/lever.

■ New installation, or water lter was recently installed or replaced - Air in the water lines

causes the water dispenser to drip. Flush the water system to remove the air in the water lines.

See the “Water and Ice Dispensers” section.

■ Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings

or pieces.

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Kenmore 51335 Owner's Manual Page 24

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