Kenmore 26 cu.ft. Capacity Side-by-Side Refrigerator w/ Grab-N-Go Door Owner's Manual download pdf (Page 38)

Problem Possible Causes Solutions

Icemaker is not

making ice.

Refrigerator was recently installed or

icemaker recently connected.

It may take up to 24 hours for each compartment to

reach the desired temperature and for the icemaker to

begin making ice.

Icemaker not turned on. Locate the Ice Maker button on the display and

conﬁ rm that it is set to ON.

The ice detecting sensor is obstructed. Foreign substances or frost on the ice-detecting sensor

can interrupt ice production. Make sure that the sensor

area is clean at all times for proper operation.

The refrigerator is not connected to

a water supply or the supply shutoﬀ

valve is not turned on.

Connect refrigerator to the water supply and turn the

water shutoﬀ valve fully open.

Icemaker shutoﬀ (arm or sensor)

obstructed.

If your icemaker is equipped with an ice shutoﬀ arm,

make sure that the arm moves freely. If your icemaker

is equipped with the electronic ice shutoﬀ sensor,

make sure that there is a clear path between the two

sensors.

Reverse osmosis water ﬁ ltration

system is connected to your cold

water supply.

Reverse osmosis ﬁ ltration systems can reduce the

water pressure below the minimum amount and result

in icemaker issues. (Refer to the Water Pressure

section.)

Not dispensing

water.

New installation or water line recently

connected.

Dispense 2.5 gallons (9.5 l) of water (ﬂ ush for

approximately 5 minutes) to remove trapped air and

contaminants from the system. Do not dispense the

entire 2.5 gallon (9.5 l) amount continuously. Depress

and release the dispenser pad for cycles of 30

seconds ON and 60 seconds OFF.

The dispenser panel is locked. Press and hold the Lock button for three seconds to

unlock the control panel and dispenser.

The dispenser is not set for water

dispensing.

The dispenser can be set for ice or water. Make

certain that the control panel is set for the proper

operation. Press the Water button on the control panel

to dispense water.

Refrigerator or freezer doors are not

closed properly.

Water will not dispense if any of the refrigerator

doors are left open.

Water ﬁ lter has been recently

removed or replaced.

After the water ﬁ lter is replaced, dispense 2.5 gallons

(9.5 l) of water (ﬂ ush for approximately 5 minutes) to

remove trapped air and contaminants from the system.

Do not dispense the entire 2.5 gallon (9.5 l) amount

continuously. Depress and release the dispenser pad

for cycles of 30 seconds ON and 60 seconds OFF.

Tubing connecting refrigerator to

house supply valve is kinked.

The tubing can kink when the refrigerator is moved

during installation or cleaning resulting in reduced

water ﬂ ow. Straighten or repair the water supply line

and arrange it to prevent future kinks.

The house water supply is not

connected, the valve is not turned on

fully, or the valve is clogged.

Connect refrigerator to the water supply and turn the

water shutoﬀ valve fully open.

If the problem persists, it may be necessary to contact

a plumber.

ICE & WATER

TROUBLESHOOTING GUIDE

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Kenmore 26 cu.ft. Capacity Side-by-Side Refrigerator w/ Grab-N-Go Door Owner's Manual Page 38

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