Kenmore 12402 Owner's Manual download pdf (Page 13)

13

Before You Call

CONCERN POTENTIAL CAUSE COMMON SOLUTION

Longer sound levels

when compressor

comes on.

• Freezer operates

at higher pressures

during the start of the

ON cycle.

• This is normal. Sound will level o or

disappear as freezer continues to run.

Popping or cracking

sound when compres-

sor comes on.

• Metal parts undergo

expansion and

contraction, as in hot

water pipes.

• This is normal. Sound will level o or

disappear as freezer continues to run.

Bubbling or

gurgling sound, like

water boiling.

• Refrigerant (used

to cool freezer) is

circulating throughout

the system.

• This is normal.

Vibrating or

rattling noise.

• Freezer is not level. It

rocks on the oor when

it is moved slightly.

• Floor is uneven or

weak. Freezer rocks

on oor when it is

moved slightly.

• Freezer is touching

the wall.

• Level the unit. Refer to “Leveling” in the First

Steps Section.

• Ensure oor can adequately support freezer.

Level the freezer by putting wood or metal

shims under part of the freezer.

• Re-level the freezer or move freezer slightly.

Refer to “Leveling” in the First Steps Section.

WATER/MOISTURE/FROST INSIDE FREEZER

Moisture forms on

inside freezer walls.

• Weather is hot

and humid, which

increases internal rate

of frost build-up.

• Door may not be

seating properly.

• Door is kept open too

long, or is opened

too frequently.

• This is normal.

• See “LID PROBLEMS” in Before You Call Section.

• Open the door less often.

WATER/MOISTURE/FROST OUTSIDE FREEZER

Moisture forms on

outside of freezer.

• Door may not be

seating properly,

causing the cold air

from inside the freezer

to meet warm moist

air from outside.

• See “LID PROBLEMS” in Before You Call

Section.

ODOR IN FREEZER

Odors in freezer • Interior needs to

be cleaned.

• Foods with strong odors

are in the freezer.

• Clean interior with sponge, warm water, and

baking soda.

• Cover the food tightly.

LID PROBLEMS

Lid will not close. • Freezer is not level.

It rocks on the oor

when it is moved

slightly.

• Floor is uneven or

weak. Freezer rocks

on oor when it is

moved slightly.

• This condition can force the cabinet out

of square and misalign the door. Refer to

“Leveling” in the First Steps Section.

• Level the oor by using wood or metal shims

under the freezer or brace oor supporting

the freezer.

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