Kenmore 46-70332 Owner's Manual download pdf (Page 46)

Kenmore Connect™ System

Should you experience

any

problems

with

your

refrigerator,

it

has the

capability

of

transmitting

data

via

your

telephone

to

the Kenmore Connect Team.

This

gives

you the

capability

of

speaking

directly

to

our

trained

specialists. The specialist records the

data

transmitted

from

your

machine

and

uses

it

to

analyze

the issue,

providing a

fast

and

effective

diagnosis.

- Using

the

Kenmore

Connect™ System

If

you experience problems

with

your

refrigerator,

call

1-800-4-MY-HOME®.

Only

use

the Kenmore Connect

System feature when instructed

to

do

so

by

the Kenmore

Connect Team. The transmission sounds

that

you

will

hear

are

normal

and

sound

similar

to

a

fax

machine.

Kenmore Connect

cannot

be

activated

unless

your

refrigerator

is

connected

to

power.

If

your

refrigerator

is

unable

to

turn on, then troubleshooting must

be

done

without

using Kenmore Connect.

First,

call

1-800-4-MY-HOME®

(1-800-469-4663).

If

the number

of

the phone you

are

using

is

on

file

and

is

associated with

your

refrigerator,

you

will

be

quickly

relayed

to

a Kenmore ConnectTM Team

agent.

Only

use

the Kenmore ConnectTM

feature

when instructed

to

do

so

by

the Kenmore ConnectTM Team

agent.

The

display

must

be

locked in

order

for

you

to

activate

Kenmore Connect.

If

the

display

has been locked

for

over flve

minutes, you must

deactivate

the control

lock

and

then

reactivate

it.

To

activate

the control lock, press

and

hold the

Door

Alarm

button

for

three seconds. The Control Lock icon

will

display.

Once

the controls

are

locked,

follow

the spe-

cialist's instructions

and

perform

the

following

steps when requested.

NOTE: For best results,

use

Kenmore Connect

with

a

landline

phone.

-

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ro

-

HOLD the mouthpiece

of

your

phone in

front

of

the speaker

that

is

located

on the

right

hinge

of

the

refrigerator

door, when instructed

to

do

so

by

the

call

center.

Hold

the phone no more

than

one inch

from

(but

not

touching) the speaker.

PUSH

and

hold the Freezer Temp button

for

three seconds

while

continuing

to

hold

your

phone

to

the

speaker.

LISTEN

for

three beeps.

After

you

hear

the three beeps, release the Freezer Temp button. Keep the

phone in

place

until the tone transmission has finished.

This

takes

about

15

seconds,

and

the

display

will

count

down

the time.

Once

the countdown

is

over

and

the tones have

stopped,

resume

your

conversation

with

the specialist,

who

will

then

be

able

to

assist you in using the

information

transmitted

for

analysis.

NOTE:

• For best results,

do

not

move the phone

while

the tones

are

being transmitted.

•

If

the

call

center

agent

is

not

able

to

get

an

accurate

recording

of

the

data,

you

may

be

asked

to

try

again.

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