BEFORE YOU CALL
TROUBLESHOOTING
GUIDE
Before calling for service, review this list. It may save you time and expense. This list
includes common occurences that are not the result of defective workmanship or
materials in this appliance.
PROBLEM CAUSE CORRECTION
FREEZER DOES NOT RUN
Freezer does not run.
• Freezer is plugged into a circuit
that has a ground fault interrupt.
• Temperature control is in the
OFF position.
• Freezer may not be plugged in,
or plug may be loose.
• House fuse blown or tripped
circuit breaker.
• Power outage.
• Use another circuit. If you are unsure about the outlet,
have it checked by a certified technician.
• See Setting the Temperature Control Section.
• Ensure plug is tightly pushed into outlet.
• Check/replace fuse with a 15 amp time-delay fuse. Reset
circuit breaker.
• Check house lights. Call local Electric Company.
Freezer runs too much or too
long.
• Room or outside weather is hot.
• Freezer has recently been
disconnected for a period of
time.
• Large amounts of warm or hot
food have been stored recently.
• Doors are opened too frequently
or too long.
• Freezer door may be slightly
open.
• Temperature Control is set too
low.
• Freezer gasket is dirty, worn,
cracked, or poorly fitted.
• It's normal for the freezer to work harder under these
conditions.
• It takes 4 hours for the freezer to cool down completely.
• Warm food will cause freezer to run more until the
desired temperature is reached.
• Warm air entering the freezer causes it to run more.
Cpen doors less often.
• See "DOOR PROBLEMS" Section.
• Turn control knob to a warmer setting. Allow several hours
for the temperature to stabilize.
• Clean or change gasket. Leaks in the door seal will cause
freezer to run longer in order to maintain desired
temperature.
Interior Freezer temperature Is
too cold.
• Temperature Control is set too
low.
• Turn the control to a warmer setting. Allow several hours
for the temperature to stabilize.
Interior Freezer temperature Is
too warm.
• Temperature Control is set too
warm.
• Door is kept open too long or is
opened too frequently.
• Door may not be seating
properly.
• Large amounts of warm or hot
food may have been stored
recently.
• Freezer has recently been
disconnected for a period of
time.
• Turn control to a colder setting. Allow several hours for the
temperature to stabilize.
• Warm air enters the freezer every time the door is
opened. Cpen the door less often.
• See "DOOR PROBLEMS" Section.
• Wait until the freezer has had a chance to reach its
selected temperature.
• Freezer requires 4 hours to cool down completely.
Freezer external surface
temperature Is warm.
• The external freezer walls can
be as much as 30°F warmer
than room temperature.
• This is normal while the compressor works to transfer
heat from inside the freezer cabinet.
SOUND AND NOISE
Louder sound levels whenever
freezer Is on.
• Modern freezers have increased
storage capacity and more
stable temperatures. They
require a high efficiency
compressor.
• This is normal. When the surrounding noise level is low,
you might hear the compressor running while it cools the
interior.
Longer sound levels when
compressor comes on.
• Freezer operates at higher
pressures during the start of the
ON cycle.
• This is normal. Sound will level off or disappear as freezer
continues to run.
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