Kenmore 81392 Owner's Manual download pdf (Page 35)

DIAGNOSTICS

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HOLD the mouthpiece of your phone over the POWER button, when instructed to do so by

the call center, no more than one inch from (but not touching) the machine.

NOTE: Do not press any other buttons or turn the cycle selector knob.

PUSH and hold the LOW button while continuing to hold your phone to the

POWER button.

LISTEN for two beeps. After you hear the two beeps, release the LOW button. Keep the

phone in place until the tone transmission has ﬁ nished. The display will count down the time.

Once the countdown is over and the tones have stopped, resume your conversation with

the technician, who will then be able to assist you in using the information transmitted for

analysis.

Should you experience any problems with your dryer,

it has the capability of transmitting data via your

telephone to the Diagnostics Team. This gives you

the capability of speaking directly to our specially

trained technicians. The technician records the data

transmitted from your machine and uses it to analyze

the issue, providing a fast and eﬀ ective diagnosis.

If you experience problems with your dryer, in the U.S.A.

call 1-844-553-6667 and in Canada call 1-800-469-4663.

Only use the Diagnostics feature when instructed to do

so b

y the Diagnostics Team. The transmission sounds

that you will hear are normal and sound similar to a fax

machine.

Diagnostics cannot be activated unless your dryer is

turned on by pressing the POWER button. If your dryer

is unable to turn on, then troubleshooting must be done

without using Diagnostics.

NOTE:

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate re

cording of the data, you may be

asked to try again.

• Pressing the POWER button during the transmission will shut oﬀ Diagnostics.

Using Diagnostics

First, call 1-844-553-6667 (U.S.A.) or 1-800-469-4663 (Canada). If the number of the phone you are using is on ﬁ le

and is associated with your dryer, you will be quickly relayed to a Diagnostics Team agent. Follow the technician’s

instructions and perform the following steps only when requested to by the Diagnostics Team agent.

Appearance may vary by model.

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Kenmore 81392 Owner's Manual Page 35